{"id":40,"date":"2022-07-16T21:11:08","date_gmt":"2022-07-17T04:11:08","guid":{"rendered":"https:\/\/comm.engineering.asu.edu\/pitchfork\/?page_id=40"},"modified":"2022-07-28T17:09:02","modified_gmt":"2022-07-29T00:09:02","slug":"support","status":"publish","type":"page","link":"https:\/\/comm.engineering.asu.edu\/pitchfork\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<div class=\"uds-hero-md alignfull has-btn-row \" style=\"margin-bottom:var(--wp--preset--spacing--uds-size-8);\"><div class=\"hero-overlay\"><\/div><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"684\" src=\"https:\/\/comm.engineering.asu.edu\/pitchfork\/wp-content\/uploads\/sites\/79\/2022\/07\/john-schnobrich-FlPc9_VocJ4-unsplash-ASUHero-Lg.jpg\" class=\"hero\" alt=\"Image of two sets of hands pointing to a computer laptop screen. Stock image from Unsplash. (John Schnobrich)\" srcset=\"https:\/\/comm.engineering.asu.edu\/pitchfork\/wp-content\/uploads\/sites\/79\/2022\/07\/john-schnobrich-FlPc9_VocJ4-unsplash-ASUHero-Lg.jpg 1920w, https:\/\/comm.engineering.asu.edu\/pitchfork\/wp-content\/uploads\/sites\/79\/2022\/07\/john-schnobrich-FlPc9_VocJ4-unsplash-ASUHero-Lg-300x107.jpg 300w, https:\/\/comm.engineering.asu.edu\/pitchfork\/wp-content\/uploads\/sites\/79\/2022\/07\/john-schnobrich-FlPc9_VocJ4-unsplash-ASUHero-Lg-1024x365.jpg 1024w, https:\/\/comm.engineering.asu.edu\/pitchfork\/wp-content\/uploads\/sites\/79\/2022\/07\/john-schnobrich-FlPc9_VocJ4-unsplash-ASUHero-Lg-768x274.jpg 768w, https:\/\/comm.engineering.asu.edu\/pitchfork\/wp-content\/uploads\/sites\/79\/2022\/07\/john-schnobrich-FlPc9_VocJ4-unsplash-ASUHero-Lg-1536x547.jpg 1536w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/><div class=\"acf-innerblocks-container\">\n\n\n\n<h1 class=\"has-white-color has-text-color wp-block-heading\">Pitchfork is a <span class=\"highlight-gold\">community-driven<\/span> project.<\/h1>\n\n\n\n<div class=\"wp-block-group content is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"has-white-color has-text-color wp-block-paragraph\">Spoiler: There&#8217;s no &#8220;official&#8221; support from ASU.<br>But that shouldn&#8217;t stop you from deciding to use WordPress anyway.<\/p>\n<\/div>\n\n<\/div><\/div>\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-930feb06 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<p class=\"is-style-lead wp-block-paragraph\">The Pitchfork theme and related plugins are lovingly cared for by the marketing &amp; communications team within <a href=\"https:\/\/comm.engineering.asu.edu\">ASU Engineering<\/a>. <\/p>\n\n\n\n<p class=\"is-style-default wp-block-paragraph\">We are using these products to power a number of &#8220;official&#8221;  ASU sites on campus. So, we have a vested interest to keep these products stable and usable for ourselves and for the rest of the ASU WP user community. <\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-3f5cd1dc wp-block-columns-is-layout-flex\" style=\"padding-top:4rem\">\n<div class=\"wp-block-column has-gray-1-background-color has-background is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:3%;padding-right:3%;padding-bottom:3%;padding-left:3%;flex-basis:66%\">\n<h2 class=\"wp-block-heading\"><span class=\"highlight-gold\">Report a bug.<\/span><\/h2>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"highlight-gold\">Submit a feature request.<\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Feedback is a gift and we appreciate hearing from you. We&#8217;ll try to get a response to your submission within one business day. <\/p>\n\n\n<script>\nvar gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),document.addEventListener(\"gform\/theme\/scripts_loaded\",function(){gform.themeScriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,themeScriptsLoaded:!1,isFormEditor:()=>\"function\"==typeof InitializeEditor,callIfLoaded:function(o){return!(!gform.domLoaded||!gform.scriptsLoaded||!gform.themeScriptsLoaded&&!gform.isFormEditor()||(gform.isFormEditor()&&console.warn(\"The use of gform.initializeOnLoaded() is deprecated in the form editor context and will be removed in Gravity Forms 3.1.\"),o(),0))},initializeOnLoaded:function(o){gform.callIfLoaded(o)||(document.addEventListener(\"gform_main_scripts_loaded\",()=>{gform.scriptsLoaded=!0,gform.callIfLoaded(o)}),document.addEventListener(\"gform\/theme\/scripts_loaded\",()=>{gform.themeScriptsLoaded=!0,gform.callIfLoaded(o)}),window.addEventListener(\"DOMContentLoaded\",()=>{gform.domLoaded=!0,gform.callIfLoaded(o)}))},hooks:{action:{},filter:{}},addAction:function(o,r,e,t){gform.addHook(\"action\",o,r,e,t)},addFilter:function(o,r,e,t){gform.addHook(\"filter\",o,r,e,t)},doAction:function(o){gform.doHook(\"action\",o,arguments)},applyFilters:function(o){return gform.doHook(\"filter\",o,arguments)},removeAction:function(o,r){gform.removeHook(\"action\",o,r)},removeFilter:function(o,r,e){gform.removeHook(\"filter\",o,r,e)},addHook:function(o,r,e,t,n){null==gform.hooks[o][r]&&(gform.hooks[o][r]=[]);var d=gform.hooks[o][r];null==n&&(n=r+\"_\"+d.length),gform.hooks[o][r].push({tag:n,callable:e,priority:t=null==t?10:t})},doHook:function(r,o,e){var t;if(e=Array.prototype.slice.call(e,1),null!=gform.hooks[r][o]&&((o=gform.hooks[r][o]).sort(function(o,r){return o.priority-r.priority}),o.forEach(function(o){\"function\"!=typeof(t=o.callable)&&(t=window[t]),\"action\"==r?t.apply(null,e):e[0]=t.apply(null,e)})),\"filter\"==r)return e[0]},removeHook:function(o,r,t,n){var e;null!=gform.hooks[o][r]&&(e=(e=gform.hooks[o][r]).filter(function(o,r,e){return!!(null!=n&&n!=o.tag||null!=t&&t!=o.priority)}),gform.hooks[o][r]=e)}});\n<\/script>\n\n                <div class='gf_browser_gecko gform_wrapper gravity-theme gform-theme--no-framework' data-form-theme='gravity-theme' data-form-index='0' id='gform_wrapper_1' >\n                        <div class='gform_heading'>\n                            <p class='gform_description'><\/p>\n                        <\/div><form method='post' enctype='multipart\/form-data'  id='gform_1'  action='\/pitchfork\/wp-json\/wp\/v2\/pages\/40' data-formid='1' novalidate>\n                        <div class='gform-body gform_body'><div id='gform_fields_1' class='gform_fields top_label form_sublabel_below description_below validation_below'><div id=\"field_1_1\" class=\"gfield gfield--type-section gfield--input-type-section gsection field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><h3 class=\"gsection_title\">Tell us about you?<\/h3><\/div><fieldset id=\"field_1_3\" class=\"gfield gfield--type-name gfield--input-type-name field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><legend class='gfield_label gform-field-label gfield_label_before_complex' ><span class='gform-field-label__text'>May we have your name please?<\/span><\/legend><div class='ginput_complex ginput_container ginput_container--name no_prefix has_first_name no_middle_name has_last_name no_suffix gf_name_has_2 ginput_container_name gform-grid-row' id='input_1_3'>\n                            \n                            <span id='input_1_3_3_container' class='name_first gform-grid-col gform-grid-col--size-auto' >\n                                                    <input type='text' name='input_3.3' id='input_1_3_3' value=''   aria-required='false'     \/>\n                                                    <label for='input_1_3_3' class='gform-field-label gform-field-label--type-sub '>First<\/label>\n                                                <\/span>\n                            \n                            <span id='input_1_3_6_container' class='name_last gform-grid-col gform-grid-col--size-auto' >\n                                                    <input type='text' name='input_3.6' id='input_1_3_6' value=''   aria-required='false'     \/>\n                                                    <label for='input_1_3_6' class='gform-field-label gform-field-label--type-sub '>Last<\/label>\n                                                <\/span>\n                            \n                        <\/div><\/fieldset><div id=\"field_1_4\" class=\"gfield gfield--type-email gfield--input-type-email gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_1_4'><span class='gform-field-label__text'>What is your ASU email address?<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_email'>\n                            <input name='input_4' id='input_1_4' type='email' value='' class='large'    aria-required=\"true\" aria-invalid=\"false\"  \/>\n                        <\/div><\/div><div id=\"field_1_6\" class=\"gfield gfield--type-section gfield--input-type-section gsection field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><h3 class=\"gsection_title\">Describe the problem?<\/h3><\/div><fieldset id=\"field_1_9\" class=\"gfield gfield--type-radio gfield--type-choice gfield--input-type-radio gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible gfield--choice-align-vertical\"  ><legend class='gfield_label gform-field-label' ><span class='gform-field-label__text'>I&#039;d like to tell you about:<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/legend><div class='ginput_container ginput_container_radio'><div class='gfield_radio' id='input_1_9'>\n\t\t\t<div class='gchoice gchoice_1_9_0'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_9' type='radio' value='bug'  id='choice_1_9_0' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_1_9_0' id='label_1_9_0' class='gform-field-label gform-field-label--type-inline'>a bug I encountered.<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_1_9_1'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_9' type='radio' value='question'  id='choice_1_9_1' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_1_9_1' id='label_1_9_1' class='gform-field-label gform-field-label--type-inline'>a problem I&#8217;m struggling to figure out.<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_1_9_2'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_9' type='radio' value='feature'  id='choice_1_9_2' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_1_9_2' id='label_1_9_2' class='gform-field-label gform-field-label--type-inline'>a feature I&#8217;d like to see added.<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_1_9_3'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_9' type='radio' value='unknown'  id='choice_1_9_3' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_1_9_3' id='label_1_9_3' class='gform-field-label gform-field-label--type-inline'>something else.<\/label>\n\t\t\t<\/div><\/div><\/div><\/fieldset><div id=\"field_1_7\" class=\"gfield gfield--type-website gfield--input-type-website gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_1_7'><span class='gform-field-label__text'>Which page or site is causing the problem?<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_website'>\n                    <input name='input_7' id='input_1_7' type='url' value='' class='large'    placeholder='https:\/\/' aria-required=\"true\" aria-invalid=\"false\" \/>\n                <\/div><\/div><div id=\"field_1_8\" class=\"gfield gfield--type-textarea gfield--input-type-textarea gfield--width-full gfield_contains_required field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_1_8'><span class='gform-field-label__text'>What did you experience? Or what problem can we help you solve?<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_textarea'><div id=\"wp-input_1_8-wrap\" class=\"wp-core-ui wp-editor-wrap tmce-active\"><link rel='stylesheet' id='dashicons-css' href='https:\/\/comm.engineering.asu.edu\/pitchfork\/wp-includes\/css\/dashicons.min.css?ver=7.1.2' media='all' \/>\n<link rel='stylesheet' id='editor-buttons-css' href='https:\/\/comm.engineering.asu.edu\/pitchfork\/wp-includes\/css\/editor.min.css?ver=7.1.2' media='all' \/>\n<div id=\"wp-input_1_8-editor-container\" class=\"wp-editor-container\"><textarea class=\"medium wp-editor-area\" style=\"height: 180px\" autocomplete=\"off\" cols=\"40\" name=\"input_8\" id=\"input_1_8\"><\/textarea><\/div>\n<\/div>\n\n<\/div><div class='gfield_description' id='gfield_description_1_8'>If the feedback that you are providing here is effecting a page that&#8217;s in production (visible to the public), please let us know about it here. <\/div><\/div><div id=\"field_1_11\" class=\"gfield gfield--type-fileupload gfield--input-type-fileupload gfield--width-full field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_1_11'><span class='gform-field-label__text'>Do you have a screen capture?<\/span><\/label><div class='ginput_container ginput_container_fileupload'><input type='hidden' name='MAX_FILE_SIZE' value='52222976' \/><input name='input_11' id='input_1_11' type='file' class='large' aria-describedby=\"gfield_upload_rules_1_11 gfield_description_1_11\" onchange='javascript:gformValidateFileSize( this, 52222976 );'  \/><span class='gfield_description gform_fileupload_rules' id='gfield_upload_rules_1_11'>Accepted file types: png, jpg, gif, pdf, Max. file size: 50 MB.<\/span><div class='gfield_description validation_message gfield_validation_message validation_message--hidden-on-empty' id='live_validation_message_1_11'><\/div> <\/div><div class='gfield_description' id='gfield_description_1_11'>Visuals are REALLY helpful to further understand the problem. 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We are using these products to power a number of &#8220;official&#8221; ASU sites on campus. So, we have a vested interest to keep these products stable and usable for ourselves and for the rest of the&#8230;<\/p>\n","protected":false},"author":149,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-40","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Support - Pitchfork Theme for WordPress<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/comm.engineering.asu.edu\/pitchfork\/support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support - Pitchfork Theme for WordPress\" \/>\n<meta property=\"og:description\" content=\"The Pitchfork theme and related plugins are lovingly cared for by the marketing &amp; communications team within ASU Engineering. We are using these products to power a number of &#8220;official&#8221; ASU sites on campus. 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